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Our Member Code of Ethics
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Governor Larry Hogan with Stephanie Anderson, Executive Director, The Heating and Air Conditioning Contractors of Maryland.
Members of the Heating and Air Conditioning Contractors of Maryland agree to abide by and conform to the following code of professional conduct:

 

  • Instill the highest respect for the heating, ventilating, air conditioning and refrigeration (HVACR) contracting profession within their communities.
  • Maintain strict compliance with all laws, regulations and ordinances pertaining to the HVACR industry and business operations prescribed by federal state, county and municipal governments.
  • Design, install, service and repair heating, ventilation, air conditioning and refrigeration systems in accordance with accepted industry standards.
  • Develop and maintain an understanding of proper equipment selection to assure customers of safe, dependable and comfortable performance.
  • Ensure that quality, honesty, integrity and good faith are hallmarks of contractors’ business practices, including individual contractor sales, advertising, installations and service of HVACR systems.
  • Maintain a clean, safe, respectable and well-identified place of business commensurate with the high standards of the profession.
  • Increase the safety and efficiency of the HVACR contracting industry by participating in the education and training programs of HACC.
  • Develop the highest quality standards of customer service and nature long-term relationships with customers.
  • Encourage and support business development in which skilled and professional HVACR contractors are empowered to provide high-level services to consumers and end-users.
  • Refrain from engaging in any activity defined as cross-subsidization.
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10/12/2019
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